1. Introduction

"AUSIN PIPELINE MATERIAL&EQUIPMENT"  we are committed to providing high-quality Transformer core cutting machine, transformer making machine, transformers, transformer substation, spare parts and other equipment and ensuring customer satisfaction through comprehensive after-sales support. This policy outlines the services and support we offer to our customers after the sale of our products.

2. Scope of After-Sales Support

Our after-sales support policy covers the following areas:

• Product Quality Assurance

• Technical Support

• Maintenance and Repair Services

• Warranty Coverage

• Customer Training

• Feedback and Complaint Resolution

3. Product Quality Assurance

• All are manufactured in compliance with related standards.

• Each product undergoes rigorous quality checks before dispatch.

• Certificates of Conformance or Quality Card can be provided with each shipment.

4. Technical Support

• Pre-Installation Support: Our technical team is available to assist with product selection, specifications, and installation guidelines.

• On-Site Assistance: For complex equipment, our engineers can provide on-site support during installation and commissioning.

• 24/7 Helpline: A dedicated technical support team is available 24/7 to address any queries or issues related to the product.

5. Maintenance and Repair Services

• Routine Maintenance: We offer guidance on routine maintenance practices to ensure the longevity of the equipment.

• Repair Services: In case of damage or defects, our team will assess the issue and provide repair solutions promptly.

• Spare Parts Availability: Genuine spare parts are readily available to ensure quick repairs and minimal downtime.

6. Warranty Coverage

• Warranty Period: Our equipment comes with a standard warranty of 12 Months from the date of starting to use.

• Warranty Terms: The warranty covers manufacturing defects and material flaws. It does not cover damage caused by transportation, improper handling, installation, or external factors.

• Claim Process: Customers can submit warranty claims through our customer service portal or by contacting our support team.

7. Customer Training

• We provide trainings for customers on the proper handling, installation, and maintenance.

• Training can be conducted on-site or at our facility, depending on customer requirements.

8. Feedback and Complaint Resolution

• Feedback Mechanism: We encourage customers to provide feedback on our products and services through our online portal or customer service team.

• Complaint Resolution: Any complaints will be acknowledged within 24hours and resolved within 5 days. A detailed report will be provided to the customer upon resolution.

9. Contact Information

For after sales service, customers can reach us through the following channels or directly to contact the sales service person:

Email: info@aumachine.com

Tel: +86 317-3588775
Website: https://aumachine.com/

10. Policy Review

This after-sales support policy will be reviewed annually to ensure it meets the evolving needs of our customers and industry standards. Any changes will be communicated to our customers promptly.